IPTV Smarters Pro is a widely used app that enables users to stream their favorite TV shows and movies with ease. Its popularity stems from its user-friendly interface and the ability to access a wide range of content seamlessly. However, many users encounter issues with IPTV Smarters Pro not working as expected. This troubleshooting guide is designed to assist users in resolving common problems they may experience while using IPTV Smarters Pro. Whether it’s slow loading, login credential issues, or playback problems, this guide provides practical solutions to help users overcome these challenges and enjoy uninterrupted streaming. If you’re facing difficulties with IPTV Smarters Pro, this guide will help you troubleshoot and resolve the issues effectively.

What Causes IPTV Smarters Pro to not Working?

Like any technology ,IPTV Smarters Pro can encounter issues due to several factors, including:

  • Internet connection: A slow or unstable internet connection can lead to slow loading, buffering, or playback issues.
  • Outdated app versions: Using an outdated version of the app can cause compatibility issues and prevent the app from functioning correctly.
  • Device compatibility: The app may not be compatible with certain devices or operating systems, leading to crashes or freezes.
  • Login credentials: Incorrect login information or simultaneous logins on multiple devices can cause login issues.

IPTV Smarters Pro not Working: Common Issues and Solutions

In this section, we will focus on identifying and resolving specific issues related to the IPTV Smarters Pro. The following subheadings outline common problems and their corresponding solutions:

Problem 1: IPTV Smarters Not Loading

If the IPTV Smarters app is loading slowly or fails to load, it can be due to various reasons including network errors, server downtime, or outdated/corrupted software.
It’s possible that the IPTV Smarters servers are down or that your internet connection is slow and unstable.

Here are some common troubleshooting steps to address app loading problems:

Solutions for App Loading Problems

When facing app loading problems, it’s important to consider various factors that could be causing the issue. Here are some troubleshooting steps:

  • Check your Internet connection: Ensure that you have a stable and strong internet connection, whether it’s Wi-Fi or mobile data.
  • Verify Server Status: If the app relies on external servers, check if the servers are operational. Server downtime can prevent the app from loading.
  • Update the App: Outdated app versions may not be compatible with the current system or may have bugs that cause loading issues. Check for and install any available updates for the app.
  • Restart the Device: A simple restart can often resolve many app-related issues. Restart your device to clear the system’s memory and refresh the software.
  • Check for Storage Space: Insufficient storage space on your device can prevent apps from loading or updating. Ensure that you have an adequate amount of free space on your device.
  • Contact App Support: If the issue persists, reaching out to the app’s support team or the service provider for further assistance may be necessary.

By following these steps, you can address common causes of app loading problems and potentially resolve the issue.

Problem 2: IPTV Smarters Audio and Video Not Syncing

Users might experience audio-video sync issues in the IPTV Smarters app due to several factors. These include selecting the wrong hardware decoder, player settings, stream format, player selection, video processing on the TV, slow or unstable internet connection, device settings, outdated software and firmware, and decoding mode. You can try adjusting these settings to resolve the issue, explore these suggested solutions below.

How to Resolve Audio and Video Sync Issues

To resolve audio and video sync issues in the IPTV Smarters app, users can consider the following solutions:

  • Adjust Device Audio Output: Ensure that the device’s audio output is set to 48 kHz.
  • Disable Hardware Acceleration: Turning off hardware acceleration in the app settings may improve audio/video synchronization.
  • Use Compatible Hardware: Ensure that your device meets the app’s requirements.
  • Check for Server Issues: If the issue occurs on specific channels, contact your IPTV provider to address potential server-related issues.
  • Adjust Video Processing Settings: Disable video processing features like upscaling, motion smoothing, and frame rate interpolation on the TV.
  • Check Internet Connection: Ensure a strong and stable internet connection to prevent audio lag when streaming video.
  • Adjust Audio Delay Settings: Manually adjust the Audio/Video Sync or Audio Delay setting on the home theater system if using an HDMI connection with a soundbar or home theater system.
  • Change Player Decoder and Settings: In the app settings, change the player decoder and enable OpenGL Pixel format and OpenSL ES (Hardware accelerated audio).
  • Set the Stream Format: In the app settings, set the stream format to MPEGTS (.ts).
  • Change Player Selection: In the app settings, choose the appropriate player for different content types (e.g., Live, Movies, Series, Catch Up, Recordings).

Problem 3: Black Screen on IPTV Smarters Pro App

The black screen when launching the IPTV Smarters Pro app can be caused by various factors. One possible cause is an interruption on the device, which can cause the sound to play but not the video. Another possible cause is format incompatibility for the IPTV Smarters app, which can result in the audio or video not working. Slow loading or failure to load the app may be due to the IPTV Smarters servers being down or poor and unstable internet connection. Other possible causes include installation and update problems and hardware malfunctions.

Fixing the Black Screen Issue

To fix the black screen issue with the IPTV Smarters Pro app, consider the following tips:

1. Clear cache and data: Go to your device’s settings, find the IPTV Smarters app, and clear cache and data. Then, re-enter your login credentials.

2. Reinstall the app: Uninstall the app and reinstall the latest version from the app store.

3. Check for updates: Ensure that the app is up to date.

4. Use a different player: If the built-in player fails, try using a different player.

5. Check for hardware malfunctions: Ensure that your device is functioning properly.

6. Adjust settings: Try adjusting buffer settings and hardware acceleration settings.

7. Factory reset: If all else fails, perform a factory reset on your device.

If the issue persists, contact the app’s support team or your IPTV provider for further assistance.

Problem 4: IPTV Smarters Login Issues

From the most common issues of IPTV Smarters we find login problems that include incorrect username or password, server issues, such as downtime or technical problems, outdated app version, expired subscription, or blocked account due to sharing or violating terms and conditions

Solutions for Login Problems

  • Verify credentials: Ensure that you are using the correct username and password for your IPTV provider.
  • Check server status: If the server is experiencing downtime or technical issues, you may encounter login problems. Wait for the server to come back online or contact your IPTV provider.
  • Update the app: Use the latest version of the IPTV Smarters app to avoid known issues.
  • Reset password: If you believe your password has been compromised, use the ‘Forgot Password’ feature to reset your password.
  • Check for server connectivity: Ensure that your device is connected to the internet and that the IPTV server is reachable.
  • Clear cache and data: Clear the app’s cache and data to resolve any temporary issues.

Problem 5: IPTV Smarters is Not Opening

The IPTV Smarters app may fail to open due to various reasons, including software conflicts or corrupted installations, network issues and server problems. To resolve these issues, you can try the following:

How to Open IPTV Smarters Successfully

To open IPTV Smarters successfully, you can try updating the app by checking if there’s any new update available and install it. Or try performing a fresh install, uninstall the app and then reinstall it. This can help resolve issues caused by corrupted installations. You can also try remedies such as clearing the app cache and data or checking for device compatibility by ensuring that your device is compatible with the latest version of IPTV Smarters.

Problem 6: IPTV Smarters Features Not Working

Users of IPTV Smarters may encounter many feature-related issues, it can be caused by slow or unstable internet connection, outdated or corrupted IPTV software.

Troubleshooting Feature Malfunctions

To troubleshoot IPTV Smarters feature malfunctions, you can try the following methods:

  • Update your device: Ensure that your device’s software is up to date, as outdated software can cause issues with IPTV Smarters.
  • Install an antivirus: If you suspect that your device may be affected by bugs or malware, install an antivirus to prevent damage to your device and installed applications.
  • Restart Wi-Fi: If notifications are not working on the IPTV Smarters player, reset your internet connection by restarting your Wi-Fi.
  • Clear cache: Clear the app cache to remove any corrupted data that may be causing issues.
  • Check internet connection: Ensure that your device has a stable internet connection and that the app can access the necessary servers.
  • Reinstall the app: Uninstall and reinstall the app to ensure that it is properly installed and configured.

Problem 7: Playback Issues on IPTV Smarters Pro

Common playback issues with IPTV Smarters Pro include buffering and quality degradation. These issues can be caused by several factors such as slow internet speed or if your Wi-Fi router and IPTV device are not connected, then you can face buffering or error during playback. Another common problem of getting errors is that your IPTV subscription has expired. To resolve these issues, users can try the following troubleshooting methods :

Resolving Playback Problems

To resolve playback problems while streaming on IPTV, there are several troubleshooting methods available. One of the most common issues is related to poor internet connection, which can cause buffering or freezing. To fix this, check if your internet connection speed is above 2 Mbps and ensure that your Wi-Fi router is not connected to too many devices. You can also switch off your Wi-Fi router for a minimum of 5 minutes, change the password of your Wi-Fi router, change the Wi-Fi router location, or contact your internet provider to increase the bandwidth. 

Another issue could be related to the IPTV device, which might face problems while streaming if it is too old. To fix this, head to the settings of the IPTV application and clear the excessive cache memory, or factory reset the IPTV device. 

Sometimes the IPTV application does not update the subscription date and DNS, which can cause minor issues. To fix this, clear the excessive cache of the IPTV application, update content, expiration date, and DNS, and log in again to check if the problem resolves. 

Additional Troubleshooting Tips

To maintain the performance of IPTV Smarters Pro and ensure compatibility, follow these general tips:

1. Keep the app updated. Check for updates regularly, as they may include bug fixes and performance improvements.

2. Check for server issues. If the app is not working, check for server outages using websites like Downdetector.

3. Verify login credentials. Ensure that you are using the correct username and password for your IPTV provider.

4. Clear cache and data. If the app is not working properly, try clearing the cache and data within the app settings.

5. Check internet connection. Ensure that your internet connection is stable and fast enough for streaming.

6. Use compatible devices. IPTV Smarters Pro is compatible with various devices, but some may not perform as well as others. Consider using devices like Android TV boxes, Amazon Fire Stick, or Apple TV for optimal performance.

7. Check for app conflicts. If the app is not working on a specific device, try uninstalling other apps that may be causing conflicts.

8. Factory reset and reinstall. If all else fails, try factory resetting your device and reinstalling the app.

Remember that IPTV Smarters Pro is an IPTV player, and its performance may vary depending on the quality of the IPTV service and the device being used. If you encounter persistent issues, consider contacting the IPTV Smarters developers for support.


In conclusion, this guide has addressed various issues related to IPTV Smarters Pro and provided solutions to help users resolve these problems. From app loading issues to playback problems, the guide has offered troubleshooting steps such as checking internet connectivity, adjusting settings, and updating or reinstalling the app. It has also emphasized the importance of maintaining the app’s performance through regular updates and compatibility checks.

We encourage users to share their experiences in dealing with IPTV Smarters Pro issues and to disseminate this guide to help others who might be facing similar challenges. By following the steps outlined in this guide and sharing your experiences, you can help others overcome their IPTV Smarters Pro issues and enjoy uninterrupted streaming.